The Policy

APPOINTMENTS.

All appointment will be scheduled through the online booking system with the exception of Extension Installation Appointments. Extension Installation appointments can be started via the Extension Application.

New Extension Installation appointments must receive an in person consultation before booking. 50-60% of the package is due to book the appointment and is non-refundable & non-transferable.

Excessive matting & tangling will incur additional charges. Extension Installations left unkept will be removed & future services will be denied.

Incorrectly booked appointment will not be honored. Please book the correct appointment or reach out to me via EMAIL with questions.

CANCELLATIONS.

Appointments cancelled 48 hours before the service will be refunded full deposit in the original form of payment. Appointments not cancelled before 48 hours will not received deposit refund. All cancellations must be made through the online booking system.

**Does Not Include Extension Services

PUNCTUALITY.

If you are expecting to be more than 15 minutes late I cannot guarantee your booked service will be provided. Missed appointment due to tardiness will forfeit appointment deposit.